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Privacy Policy For Your Malaysia Account

We link your account details, wallet checks for Touch 'n Go, GrabPay, Boost dan FPX, cookies and support messages to one Privacy Policy so you can see what…

Malaysia account dataWallet check recordsCookie choicesSupport privacy requests
taxi666 Privacy Policy For Your Malaysia Account
REQUEST CHANNELS

Contact Paths For Privacy Requests

Privacy questions should reach the team that can act on account records, not a general promo inbox.

Privacy message Send a privacy request from the account centre when you want a copy, correction…
Live chat handoff If you cannot access your account, live chat can pass your privacy request to…
Wallet query path For Touch 'n Go, GrabPay, Boost dan FPX questions, include the transaction time and…
ACCOUNT CARE

How Wallet And Cookie Data Stays Managed

Our privacy work follows the account journey: sign in, wallet check, lobby activity, support contact and account closure.

Account details

We collect the details you provide during account setup and later profile changes. That can include name, contact details and verification status, used to maintain access and respond to privacy requests.

Cookie controls

Cookies help keep your session active, remember language choices and detect unusual access patterns. You can adjust browser settings, but some account pages may ask you to sign in again.

Payment records

Touch 'n Go, GrabPay, Boost dan FPX records are stored as transaction references, status checks and timestamps. We use them to reconcile wallet activity and answer payment privacy questions.

Security logs

Login time, device type, IP signals and failed access attempts help us detect account misuse. These records are handled separately from marketing preferences and are kept for security needs.

Retention periods

We keep personal data only while it is needed for account operation, legal duties, dispute handling or security checks. After that, we delete, anonymise or separate records where appropriate.

Change requests

You can ask us to correct account details, provide a copy or check whether deletion is possible. Some records may need to remain where law or dispute handling requires it.

Privacy Questions For Malaysia Account Access

These answers focus on how the Privacy Policy applies to your account, wallet records, cookies and support messages. They do not replace the full policy wording, but they explain the requests we receive most often and how we handle them. If your question involves account access, we will verify you before discussing personal data.

We collect the details needed to create and maintain your account, such as contact details, login records, device signals and verification status. We also store support messages you send about account or privacy matters.

Touch 'n Go, GrabPay, Boost dan FPX activity creates payment references, timestamps and status records. We use those records to confirm wallet actions, answer your privacy request and resolve account disputes.

Cookies mainly help with session access, language settings and unusual access checks. We may also record page events tied to account security, but we do not need cookies to read private messages outside our service.

Yes, you can request a copy through the account centre or support channel. We first verify that the request comes from you, then provide the data we can release under applicable law.

You can ask us to correct inaccurate details or check whether deletion is possible. Some records may need to remain for legal duties, wallet reconciliation, dispute handling or security checks.

Access is limited to staff who need the records for account service, wallet checks, security work, dispute handling or legal duties. We do not give broad internal access to private account data.

Where account access or eligibility is involved, it depends on local law and is available where local law permits. Privacy requests are still handled through verification and applicable Malaysia data requirements.