Rujukan Laman

Legal terms for Malaysia accounts

taxi666 puts our legal terms, privacy duties, cookie use and account-access rules in one place before you open an account, so you know how the wallet, lobby and…

Malaysia legal termsPrivacy dutiesCookie controlsAccount record requests
taxi666 Legal terms for Malaysia accounts
CONTACT PATHS

Reach us about legal matters

Legal questions should reach the right desk, not a general chat queue with no context.

Account legal email Use the email linked to your account when asking about terms, privacy, cookie consent…
Wallet record request For Touch 'n Go, GrabPay, Boost dan FPX issues, send the receipt time, amount…
Escalation channel If a legal request remains unresolved after the first reply, ask for escalation in…
DATA DUTY

How we handle legal data requests

Our legal handling focuses on clear records: what you gave us, why we keep it, who can see it and how long it stays needed.

Data we collect

We may keep your name, contact details, login records, wallet references and support messages because they explain account use and legal requests. Sensitive documents are limited to checks that require proof.

Cookie use

Cookies help us recognise sessions, remember language choice and protect account access. You can adjust browser settings, but some legal logs may still be kept where account security or dispute records require them.

Account security

Password resets, device changes and unusual access attempts may trigger verification before we release data or amend records. These checks reduce the risk of the wrong person controlling your legal account details.

Retention periods

We keep records only while they are needed for account operation, legal duties, dispute handling or security checks. When retention is no longer required, we remove or reduce data where practical.

Change requests

If your email, phone number or personal detail is wrong, contact us from the account channel and state the correction clearly. We may request proof before updating stored legal records.

Contact routing

Legal, privacy and wallet-record questions are routed by subject so the right team can reply. Include account ID, payment method and date when relevant to shorten the verification step.

Legal questions before you join

These answers cover how our legal terms apply before and after you open an account. They explain access, data rights, cookie records, payment traces and contact steps in plain language for Malaysia. If your matter depends on a specific clause, transaction or account status, contact us with the related reference so we can answer against the correct record.

They apply when you create an account, enter the lobby, use the wallet, contact support or ask us to handle account data. Access depends on local law and is available where local law permits.

You may ask for account details we hold, such as contact data, login records, wallet references and support messages. We verify ownership first so another person cannot receive your legal account data.

Contact us from the email linked to your account and state the exact detail that needs correction. We may request proof when the change affects identity, payment records or access control.

Receipts from Touch 'n Go, GrabPay, Boost dan FPX help match wallet activity to account records. They are used for trace checks, dispute handling and legal audit trails tied to your account.

You can ask us about cookie records linked to your account. Some logs may need to stay for security, dispute handling or legal duties, while other non-essential records can be reduced where practical.

Only staff assigned to account, legal, privacy or wallet-record handling should read the details needed for your case. We route requests by subject so access is limited to the relevant work.

Send your account email, the issue date, any payment reference and a short description of the legal question. Avoid sending extra documents unless we ask, because we only need data relevant to the request.